An internal helpdesk that actually helps
Staff ask “what's our process for…?” and get an instant answer from your own SOPs, with a link to the source document.
04 · Custom AI & LLM Solutions
AI that knows your business.
AI tailored to your company — grounded in your documents, data and processes, speaking in your voice, running where your data is allowed to live.
Overview
Custom AI & LLM Solutions
General-purpose chatbots know a little about everything and nothing about you. We build and customise large language model (LLM) solutions around your company — trained on how you work, grounded in your own knowledge, and wrapped in the controls a real business needs.
Sound familiar?
The signs it's
time to act.
- 01Answers live in people's heads, old emails and a SharePoint nobody can search.
- 02Staff are pasting company information into public AI tools.
- 03Generic AI writes generic content that doesn't sound like you.
- 04You want AI in your product but aren't sure where to start — or how to trust it.
What we do
What's included.
Private knowledge assistants
Ask questions across your policies, manuals, contracts and tickets and get accurate answers with the source cited — securely, with permissions respected.
Model customisation
Prompt engineering, retrieval and, where it pays off, fine-tuning — so the model understands your terminology, tone, products and processes.
AI features in your product
Add intelligent search, summarisation, drafting, classification and recommendations to your existing software or customer experience.
Model selection & private deployment
We pick the right model — commercial or open-source — for quality, cost and privacy, and deploy it in EU cloud regions or on infrastructure you control.
Evaluation & guardrails
Test suites built from your real-world cases, accuracy measurement, safety checks and live monitoring, so quality is something you can measure — not hope for.
AI strategy & readiness
Workshops to find and prioritise the right use cases, an AI usage policy for your team, and a practical route to EU AI Act readiness.
Custom AI & LLM Solutions
Your knowledge. Your voice.
Your data stays yours.
In practice
What this can look like.
A few illustrative examples of the kind of work this covers.
Proposals in your house style
Sales teams generate first drafts of proposals and tender responses grounded in your previous winning bids and product information.
Decades of know-how, searchable
Engineers search years of manuals, service records and fault reports in plain English instead of relying on the one person who remembers.
Contract review support
Incoming contracts are summarised and compared against your standard terms, with deviations highlighted for a person to review.
Questions
Fair questions.
Straight answers.
Do we need to train our own model?
Rarely. Most of the value comes from grounding a strong existing model in your own data and processes. We only recommend fine-tuning or custom models where the improvement clearly justifies the cost.
Where does our data go?
Wherever it's allowed to. We can keep everything in EU regions, use providers that contractually don't train on your data, or run open-weight models entirely on infrastructure you control.
What about the EU AI Act?
We help you understand where your use cases sit, and we build in transparency, logging and human oversight from the start — making compliance far easier than retrofitting it later.
How do we know it's giving the right answers?
Before launch we build an evaluation set from real questions and documents in your business and measure accuracy against it. After launch, quality is monitored continuously and regressions are caught early.
Next step
Tell us what's slowing you down.
We'll tell you what's possible.
A short, no-obligation conversation is usually enough to tell whether software or AI can help — and roughly what it would take.